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Company Overview |
| SPEED
is a leading translation and DTP company dedicated to providing foreign
language services that meets the strictest demands of quality. Since
its establishment, SPEED has continued to extend its range of service
and improve quality of its performances. Thanks to the support of
clients and the continuous efforts of all SPEED people, SPEED has
grown to be the largest translation and top DTP company in Shanghai.
The company is managed
by PhD and MBA back from the U.S.A. who have been working successfully
for several years in the sector of translations and desktop printing,
with competence and professionalism. Their constant helpfulness with
very demanding customers and their passion in their work, confirm
their strong competitiveness in this sector. |
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Advanced
ERP System Management |
| Speed
is the only company that adopts ERP system for scientific management
in the industry. Its scientific workflow operation is realized through
various modules of sales management, production management and after-sales
follow-up call management, substantially improving the work efficiency
and the quality control system. ERP system conducts real time control
on order operation, and is convenient to comprehend the progress of
the order and ensure the sound communication between clients and Speed.
All references, glossaries and historic documents are uploaded in
ERP system for real time inquiry, contributing to the uniformity of
terms and style of the translation with guaranteed quality. ERP experience
sharing module provides platform for experience sharing and mutual
communication for staff in different departments. The training management
module assists HR department to conduct various trainings in a timely
and scientific manner to enhance the professional capability of different
departments. |
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Enterprise
Command Center |
| Speed
has officially established Enterprise Command Center (hereinafter
referred to as ECC) in Shanghai to improve Speed service level and
honor our commitment of providing quality enterprise service and support
to our clients. Speed has professional management teams, senior technical
experts, advanced client service specialists and talents from various
fields. Depending on the outstanding experience of providing long-term
service to Fortune 500 enterprises, taking advantage of the advanced
ERP management system, networked job dispatching monitoring program
and visualized center monitor graphic tools, Speed ECC realizes real-time
tracking from customer service phone, progress of various departments
to after-sales follow-up call, so as to comprehend and solve problems
of our clients in the earliest time, especially for big projects and
emergent projects. Speed ECC motivates all resources to quickly provide
professional quality services. |
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Job
Dispatching Monitoring Program and Visualized Graphic Tool |
The
program includes complete job dispatching information, namely, all
responded jobs of the current day are under the job dispatching monitoring.
Visualized job dispatching control dynamically monitors the order
processing status and progress. All-day monitoring over production
and service procedures realizes all-around tracking and coordination.
The integration application program boasts various dynamic analysis
functions such as client analysis, workload analysis, quality analysis
and efficiency analysis. |
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Comprehensive
Recruiting and Training System |
To
maintain the most outstanding talents, all Speed employees are strictly
screened and tested before being employed.
Speed has a complete training system, including orientation training,
quarterly skill training (regular), training targeting new technology
and experience sharing (irregular), etc. to improve the capability
of Speed employees. All trainings are managed in ERP system.
Speed has a complete training system with related training materials.
All training materials are prepared by senior professionals and recorded
as multi-media audio & video courseware, which avoids the dullness
of reading written materials and quality uncertainty of oral training
and guarantees the quality and effectiveness of training.
All training materials are backed up in ERP system. Training and test
results of each employee are recorded in ERP system in details, which
stimulates employees to improve personal capabilities and facilitates
Speed to assess the employees and scientifically arrange jobs according
to different characteristics of employees.
ERP training management module arranges corresponding trainings for
employees according to their employed time, avoiding disorderly and
unsystematic trainings with each employee's right to receive trainings
guaranteed. Scientific time arrangement facilitates the smooth coordination
crossing departments. |
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Responsive
After-sales Service System |
| As
an independent department, after-sales department directly reports
to the general manager without the restraint from other departments.
It collects comments and suggestions of clients in a true, correct
and timely manner. After-sales follow-up calls 3 days after products
or service delivery together with regular client calls will inform
Speed of customers' comments and feedback in the earliest time. After-sales
service department will communicate with corresponding departments
to adopt follow-up measures and feed back to the client in a rapid
manner. Therefore, we could provide more considerate and tailor-made
services to our clients. According to statistics of clients follow-up
call feedback in ERP system, Speed has won a customer satisfaction
exceeding 95%. |
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